Rachel Lai
Senior Marketer · Available for work · Melbourne

Hi, I'm Rachel 👋

I help purpose-led brands turn buyers into loyal customers. loyal customers. repeat buyers. brand lovers. community.

My story

It started with wine 🍷

01
2017-2018

The Wine Society

At Melbourne Uni I ran marketing and events for the Wine Society. The "team" was me, a Mailchimp account, my own money in Meta ads, and a habit of personally messaging every new member so they felt welcome. Not scalable, but it worked. People came back. People brought friends. When Wine Camp tickets opened, there was already a crowd waiting at the oval. Sold out in minutes, and we had to turn people away, which I hated more than I expected to.

Wine Society winery tour
Learning to build from nothing ⚡
02
2019

Growth & startups

Next came The Talent Institute's growth traineeship: how to grow a company from scratch with lean (or no) resources, and how to think across every part of marketing. We built mock companies from landing page to investor pitch. (Years of singing and volunteer door-knocking meant talking to strangers came easy.)

Then a placement at Startupbootcamp, the parent company. First, lead acquisition for Energy Australia's accelerator: LinkedIn and Meta ads, plus a steady run of experiments to lift application rates (including a shorter Typeform, after I argued for it). Then supporting Asahi's Corporate Innovation team to validate new beverage concepts before anyone built them: the landing pages, the designer briefs, the Meta ads. One concept pulled 200+ expressions of interest in a week.

In between, I'd sit in on the accelerator's founder sessions whenever I could, just to hear how good operators think.

Talent Institute traineeship cohort
Finding the craft 🛠️
03
2020-2024

Agency years

Agency-side next: a stint at Stage3, then four formative years at Harvey. Small agency, all the hats, until I gravitated toward eCommerce and Klaviyo, the parts of the job that lit me up most. Most of my time went to ATEC's international expansion (Cambodia, Bangladesh) and Jasper Coffee's eCommerce-meets-retail puzzle, with Kester Black, Peninsula Hot Springs, Bank Australia and Merry People along the way. That's where I worked out what kind of marketer I am.

At Harvey
Owning the whole picture 🌱
04
Since 2024

Brand-side, and what's next

By the end of Harvey I knew I wanted end-to-end ownership of a brand's marketing, not just slices of it. I'd first met Amble Outdoors years earlier at a Melbourne demo day, freelanced with them briefly, then came back as their Marketing Manager.

As the only marketer in the company, I turned email from a side channel into a core revenue driver, and led the Adventure Grant campaign while the founder was on leave. 12× more applications than the year before, over 1,600 in total. Alongside the day job I've kept consulting for startups and small brands; it keeps me close to founders and the day-one problems I love.

At Amble Outdoors

Right now

  • Open to my next roleSenior eCommerce, CRM or lifecycle marketing
  • 🌱
    Advising a health food startupOn the side
  • 🩺
    Volunteering with Medical PantryHelping rescue medical supplies from landfill, and building their new site
  • 🧗
    At the climbing gym most weeksCame 3rd in my grade at a comp once. Still weirdly proud of that
  • 🥟
    On a hunt for Melbourne's best foodRecommendations always welcome

Worked with

Amble OutdoorsAmble Outdoors
HarveyHarvey
Asahi BeveragesAsahi Beverages
Kester BlackKester Black
Peninsula Hot SpringsPeninsula Hot Springs
ATECATEC
Bank AustraliaBank Australia
DuluxGroupDuluxGroup
Cerebral Palsy Support NetworkCerebral Palsy Support Network
Studio Schools AustraliaStudio Schools Australia
Merry PeopleMerry People
TEDxMelbourneTEDxMelbourne
University of MelbourneUniversity of Melbourne
StartupbootcampStartupbootcamp
The Talent InstituteThe Talent Institute
Nous GroupNous Group
Angie's TempehAngie's Tempeh
TalkiPlayTalkiPlay
MYO MuncheeMYO Munchee
Amble OutdoorsAmble Outdoors
HarveyHarvey
Asahi BeveragesAsahi Beverages
Kester BlackKester Black
Peninsula Hot SpringsPeninsula Hot Springs
ATECATEC
Bank AustraliaBank Australia
DuluxGroupDuluxGroup
Cerebral Palsy Support NetworkCerebral Palsy Support Network
Studio Schools AustraliaStudio Schools Australia
Merry PeopleMerry People
TEDxMelbourneTEDxMelbourne
University of MelbourneUniversity of Melbourne
StartupbootcampStartupbootcamp
The Talent InstituteThe Talent Institute
Nous GroupNous Group
Angie's TempehAngie's Tempeh
TalkiPlayTalkiPlay
MYO MuncheeMYO Munchee
Recommendations

Don't just take my word for it.

"

Within 3 weeks, my revenue lifted more than 200%.

Rachel is, without a doubt, a top tier professional when it comes to marketing. I run a small business in Singapore and needed her help with marketing strategy. In the first few days of working with her, she dissected every portion of my business and came up with an incisive strategy to reach my goals. Within 3 weeks, my revenue for my e-commerce store has increased more than 200% under her expert guidance. Before engaging Rachel, I thought we had hit a ceiling for sales. Rachel transformed my business situation.

Angie LeongAngie's Tempeh
"

An absolute asset to the team.

Rachel has been an absolute asset to the team and an incredible pleasure to work with. Her work ethic, attitude, initiative, and desire for growth and development are first class. Her communication and organisation skills are unfaultable and her motivation and enthusiasm are infectious. Couldn't recommend working with Rachel more highly.

Rhianna KnightAmble Outdoors
"

Highly recommend this gem of a human.

Rach is very loyal, kind and capable mid-to-senior eCom and Digital Marketer. She can do all kinds of strategy and execution across content, socials, email/automation (Klaviyo/Mailchimp), paid ads (FB/Google), and build and manage Shopify stores. She's passionate about impact, creating great team environments, and connecting with community through events. Highly recommend this gem of a human.

Simon SmallchuaHarvey
"

Instrumental in our online strategy.

I worked with Rachel as a client for many years. She was instrumental in helping us develop our online strategy in developing country markets that were highly unique and challenging. Rachel is a great asset to any client or team.

Ben JeffreysATEC
A user guide

Working with Rachel.

A short read on how I think, what brings out my best, and how I show up on a team.

Read the guide →

Let's get a coffee.

Down to talk all things marketing, climbing, music, longevity, or which restaurant actually deserves the hype.